Privacy Policy

  • What personal information do we collect from the people that visit our blog, website or app?
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    When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number, financial information or other details to help you with your experience.

    • When do we collect information?

    We collect information from you when you fill out a form or enter information on our site.

    • How do we use your information?

    We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

    •  To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
    •  To allow us to better service you in responding to your customer service requests.
    •  To quickly process your transactions.
    •  To send periodic emails regarding your order or other products and services.

     

    • Shopify

    Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
    Your data is stored through Shopify's data storage databases, and the general Shopify application. They store your data on a secure server behind a firewall.

    • Payment:

    If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

    All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

    PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

    • Third Party Disclosure

    Personal information may be disclosed to third-party providers used by us where required, for example, to fulfill our services or for related purposes.
    Participants in interactive activities (including, but not limited to, contests, membership programs, message boards, purchases, newsletter subscriptions, surveys) may be asked to provide personal and other information. This information may be used to communicate promotional offers or related information about our company, our partners, and relevant third parties. In addition, such information may be used to design the marketing messages received by the recipients. Please contact us if you do not wish to receive such messages or offers.
    Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

    • Fair Information Practices

    The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

    In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
    We will notify the users via email
    • Within 7 business days

    We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

    • Contacting Us

    If there are any questions regarding this privacy policy you may contact us using the information below.

    Email: team@24hoursolarpower.com
    Call us: 1300 070 928